Cancellation and Refund Policy

Cancellation Model: The Orders are canceled by three means:

•  An Order which is canceled by the customers
•  An Order canceled by the operations team upon customer’s approval.
•  An order canceled by the partner of Zero Carbon Technologies.

Refund Model is only applicable for the B2C customers through the same medium in which they had completed their transactions.

A refund will be initiated and approved if the customer prepays and cancels the Order. In case of agent induced cancellation also a refund request is generated and approved upon verification.